Last Updated: November 21, 2025
1. Refund Commitment
Notion Done is committed to customer satisfaction.
This policy establishes clear procedures and conditions for template refunds.
2. Refund Eligibility Period
Customers may request refunds within 14 calendar days from the date of purchase.
The 14-day period is calculated from the transaction date, not the template download date.
Requests submitted after this period will not qualify for refund consideration.
3. Valid Refund Conditions
Refunds are granted for:
Technical failure preventing template download
Template malfunction or corruption upon download
Inaccessible template files or broken links
Technical errors on our infrastructure
Duplicate or accidental purchase
System-generated errors resulting in unintended transactions
Refunds are not provided for:
Change of mind regarding purchase decision
Template incompatibility with user requirements
Insufficient product review prior to purchase
Aesthetic or design preferences
Template utilization after download
Expired refund request windows
User error or customization issues
4. Refund Request Procedure
Initial Submission
Contact us via email with the following information:
Email address: [your email]
Subject line: “Refund Request”
Required details:
Account email address associated with purchase
Template name
Purchase date
Transaction identification number
Detailed explanation of issue
Review and Assessment
We will evaluate:
Eligibility based on the 14-day window
Validity of stated reason
Purchase record verification
Download history and activity
Response and Decision
You will receive notification within 48 business hours.
Approved refunds are processed within 5-7 business days.
Rejected requests include an explanation and alternative support options.
5. Refund Processing
Upon approval:
Refunds are issued to the original payment method
Processing time: 5-7 business days
Recipient account credit: 7-10 business days (varies by financial institution)
No additional action required by customer
6. Post-Refund Terms
Following approved refund:
Template access is revoked
Support privileges are terminated
Customer must delete downloaded files
License agreements are nullified
7. Bundle and Multiple-Item Purchases
Individual template refunds from bundles are not available
Entire purchase bundle must be refunded together
Partial refunds are not offered
8. Promotional and Discounted Purchases
Refunds reflect the amount actually paid
Discount values are not included in refund calculations
Coupon codes cannot be refunded as credit
9. Support Before Refund
We encourage customers to contact support for technical issues:
Technical troubleshooting and guidance
Instruction on template utilization
Problem resolution and implementation support
Compatible template recommendations
Many issues can be resolved without refund requests.
10. Third-Party Integration Issues
Templates utilizing third-party services (Zapier, external databases, etc.) may experience issues outside our control.
For third-party-related problems:
Contact the respective third-party provider
We cannot provide refunds for third-party service failures
We offer support and guidance for resolution
11. Prohibited Refund Practices
The following constitute refund fraud:
Obtaining refund while retaining template access
Reselling templates following refund approval
Repeated refund requests based on invalid claims
Terms of Service violations
Fraudulent purchase activity
Detected fraud results in:
Permanent account suspension
Report to payment providers
Potential legal action
12. Fee and Transaction Costs
Refunds cover template purchase price only.
Payment processing fees may not be refunded depending on payment method and financial institution policies.
Your financial institution determines fee refund eligibility.
13. Special Circumstances
Exceptional cases are evaluated individually:
System administrator errors
Account security compromise
Documented technical failures
Significant service disruptions
Each case receives fair and prompt assessment.
14. Questions and Appeals
For refund-related inquiries:
Email: support@notiondone.com
Subject: “Refund Inquiry”
Include:
Specific question or concern
Account email address
Transaction identification (if applicable)
Response time: 24-48 hours
15. Policy Modifications
We reserve the right to modify refund terms with appropriate notice.
Policy updates will be published with revised dates.
Current terms apply to all purchases made following the update date.
We prioritize customer satisfaction and fair transactions
